Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed with Neel Teck Innovations Pvt. Ltd. through our website, online platform, or offline sales channels.

We are committed to delivering high-quality NFC products and digital networking solutions efficiently across India and worldwide.

1. Order Processing

• All customized NFC product orders begin processing after receipt of advance payment and final design approval (if applicable).
• Orders are typically processed within 1 - 2 business days after confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.
• Production timelines may vary depending on customization requirements.

2. Payment & Dispatch Policy

• Production of customized products begins after an advance payment is received.
• Product dispatch is completed only after the full order amount has been received.
• Once the product is finalized, the customer will be notified to complete the remaining payment (if any).
• If the balance payment is not completed within 7 calendar days after notification, the Company reserves the right to:
  • Cancel the order
  • Forfeit the advance payment
  • Release the production allocation
• A final reminder email providing a 24-hour notice will be sent before cancellation.

3. Shipping Coverage

• Across All States in India
• Internationally to customers worldwide
• Our goal is to support smart, paperless networking on a global scale.

4. Delivery Timelines

• 🇮🇳 India - Free Shipping – Estimated Delivery Time: 5-7 Working Days
• Delivery timelines may vary slightly depending on the destination city and courier partner network.
• International Shipping – Estimated Delivery Time: 5-10 Working Days (varies by country)
• Timelines depend on customs clearance, destination regulations, and courier efficiency.
• All delivery timelines are estimated and not guaranteed.

5. Shipping Charges

• India: Free standard shipping on all eligible orders.
• International Orders: Shipping charges are calculated at checkout based on destination, package weight, and courier service.

6. Customs, Duties & Taxes (International Orders)

• International shipments may be subject to import duties, customs charges, and local taxes.
• These charges are determined by the destination country and are the responsibility of the customer.
• Neel Teck Innovations Pvt. Ltd. is not responsible for customs-related delays or additional charges.

7. Tracking Information

• A tracking link will be shared via email or SMS once the order is dispatched.
• Customers can track shipment status directly through the courier partner’s tracking system.

8. Delivery Delays

• Delays may occur due to courier service disruptions, weather conditions, public holidays, customs clearance procedures, or unforeseen logistical circumstances.
• We are not liable for delays caused by third-party courier services but will provide assistance in tracking and resolving shipment issues.

9. Lost, Damaged, or Undelivered Packages

• If your package is lost in transit, delivered in damaged condition, or marked delivered but not received, please notify us within 48 hours of a delivery status update.
• We will initiate an investigation with the courier partner and provide an appropriate resolution, which may include replacement where applicable.

10. Incorrect Shipping Details

• Customers are responsible for providing accurate shipping information at the time of order.
• We are not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

11. Contact Us

• Email: [email protected]
• Website: https://neelteck.com